Returns & refunds
30 days to change your mind — no questions asked. Here's how it works.
The product doesn't suit your pet, the size isn't right, or you've simply changed your mind? No worries.
Time limit
You have 30 days from delivery to request a return, without having to give a reason.
Conditions
- Item in its original condition, not excessively used, complete, with packaging if possible.
- For hygiene reasons, some opened items (e.g. consumables) may not be accepted.
- Personalised items are only accepted in the event of a manufacturing defect.
How to proceed
- Write to us with your order number and the item concerned.
- We reply within 24 to 48 working hours with the steps to follow and the return address.
- Send the parcel back with tracking, so you can prove it was sent.
- Once received and checked, the refund goes to your original payment method (then allow a few banking days).
Damaged or defective item, or a packing error
That's on us. Send us a photo: replacement or refund, return costs included.
Return costs
- Change of mind — return costs are payable by you.
- Defect / non-conformity — costs are covered by us.
Cancelling before dispatch
As long as the order hasn't shipped, it can be cancelled. Contact us as soon as possible.
Right of withdrawal & guarantees
On top of our 30-day commercial guarantee, French law provides a 14-day right of withdrawal, as well as the legal guarantees of conformity and against hidden defects. Full details are in our terms of sale and refund policy.
Advice before you buy
Not sure about the size or use? Write to us before ordering: we'd rather point you to the right product.